Your Privacy Matters at liki55

1. Information We Collect

When you register for an account, use the liki55 platform, or interact with our customer support team, we collect various categories of personal information. The type of data we collect depends on how you engage with our services. Below is a detailed breakdown of the information liki55 may collect from you.

1.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and preferred currency (BDT).
• Identity verification (KYC) documents: National Identity Card (NID), passport, driving licence, utility bills, or bank and mobile wallet statements provided during the Know Your Customer (KYC) process.
• Payment information: Mobile wallet numbers for bKash, Nagad, Rocket, and Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank; card details for Visa and Mastercard transactions. Note that full card numbers and wallet PINs are not stored by liki55.
• Communication records: Messages, emails, and live chat transcripts exchanged with our support team, including any attachments or supporting documents you choose to share.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion requests, and cooling-off period settings you configure via your account.

1.2 Information Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage and behavioural data: Pages visited on the liki55 platform, games played, bets placed, session duration, click patterns, and features accessed.
• Transaction data: Records of all deposits, withdrawals, bonus claims, wagers, and game outcomes associated with your account.
• Geolocation data: Approximate location derived from your IP address, used to verify eligibility and detect potentially fraudulent access from unexpected locations.
• Cookies and similar technologies: Session identifiers, authentication tokens, and analytics data collected via cookies and local storage. See Section 5 for full details on our cookie practices.

1.3 Information from Third Parties

liki55 may receive information about you from third-party identity verification providers, payment processors, fraud prevention services, and responsible gaming databases. This data is used solely to verify your identity, process payments, prevent fraud, and fulfil our responsible gaming obligations. We do not purchase marketing data about you from external data brokers.

2. How We Use Your Data

liki55 uses the personal information it collects for clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The primary uses of your personal data are as follows:

liki55 may also use aggregated, anonymised data for internal analytics, product development, and platform performance reporting. Aggregated data cannot identify you as an individual and is not subject to the same restrictions as personal data.

3. Legal Basis for Processing

liki55 processes your personal data on the basis of the following legal grounds, depending on the nature of the processing activity:

Processing Activity	Legal Basis
Account registration and management	Performance of a contract — processing is necessary to fulfil the service agreement between you and liki55.
Payment processing and transaction records	Performance of a contract; legal obligation — financial record-keeping is required under applicable law.
Identity verification (KYC)	Legal obligation — age and identity verification is required under responsible gaming and anti-money laundering obligations.
Fraud prevention and security monitoring	Legitimate interests — liki55 has a legitimate interest in protecting the platform and its users from fraud and security threats.
Responsible gaming monitoring	Legitimate interests; legal obligation — monitoring for problem gambling patterns is both a regulatory duty and an ethical obligation.
Marketing communications	Consent — you will only receive direct marketing from liki55 where you have provided explicit consent. You may withdraw consent at any time.
Analytics and platform improvement	Legitimate interests — understanding how users interact with liki55 allows us to improve the product for all players.

Where liki55 relies on legitimate interests as a legal basis, we have conducted an assessment to confirm that those interests are not overridden by your rights and freedoms. You may object to processing carried out on the basis of legitimate interests at any time by contacting us at [email protected].

4. Data Sharing and Disclosure

liki55 does not sell, rent, or trade your personal data. We may, however, share your information with carefully selected third-party service providers and in specific legally mandated circumstances. All third parties with whom we share data are required to handle it in accordance with this Privacy Policy and applicable data protection law.

4.1 Service Providers

We engage third-party companies to assist in delivering the liki55 service. These providers act as data processors on our behalf and are permitted to use your data only as instructed by liki55. Categories of service providers include:

• Payment processors: Entities that facilitate transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard on the liki55 platform.
• Identity verification providers: Third-party KYC and anti-money laundering (AML) screening services used to verify your identity and check against sanctions lists.
• Game software providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi that supply the games available on liki55. These providers may receive session and game-outcome data necessary to operate their software.
• Customer support technology: Live chat and ticketing platforms that host our support communications.
• Analytics and security providers: Tools used to monitor platform performance, detect fraud, and analyse user behaviour in aggregate.

4.2 Legal and Regulatory Disclosure

liki55 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so, where disclosure is necessary to prevent fraud or financial crime, or where ordered by a court of competent jurisdiction. In such cases, we will disclose only the minimum amount of data necessary to fulfil the legal requirement.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of liki55's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered users via email or an in-platform notification prior to any such transfer and will ensure that the new data controller is bound by privacy standards no less protective than those in this policy.

5. Cookies and Tracking Technologies

liki55 uses cookies and similar local storage technologies to operate the platform, remember your preferences, and understand how players navigate the site. This section explains the types of cookies we use and how you can manage them.

5.1 Types of Cookies We Use

Cookie Category	Purpose	Can Be Disabled?
Strictly necessary	Required for the platform to function — session management, login authentication, security tokens, and fraud detection.	No — disabling these will prevent the site from working correctly.
Functional	Remember your preferences such as language setting, game layout, and display options so you do not need to reconfigure them each visit.	Yes — disabling these will reset your preferences each session.
Analytics	Collect anonymised data about how players use liki55, which pages are most visited, and where users exit the platform. Used for internal product improvement only.	Yes — you can opt out via your browser settings.

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though doing so may affect the functionality of certain features on the liki55 platform. Instructions for managing cookies in the most common browsers are available in your browser's help documentation. Please note that disabling strictly necessary cookies will prevent you from logging into your liki55 account.

liki55 does not use cookies to build advertising profiles or share behavioural data with third-party advertising networks. We do not participate in cross-site tracking for commercial advertising purposes.

6. Data Retention

liki55 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your account registration with liki55 and used to provide the services you have subscribed to.
• Closed account data: Following account closure, your personal data is retained for a period of five (5) years to comply with anti-money laundering (AML) regulations, financial record-keeping obligations, and potential dispute resolution requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, in accordance with AML obligations applicable to the Bangladesh market.
• Transaction records: All deposit, withdrawal, bet, and bonus records are retained for five (5) years following each transaction to support financial auditing and regulatory compliance.
• Customer support records: Retained for three (3) years from the date of the interaction, unless the matter is subject to ongoing legal proceedings or a formal complaint.
• Marketing consent records: Retained for as long as you remain an active subscriber, plus three (3) years following withdrawal of consent or account closure — whichever comes first.
• Analytics data: Anonymised aggregate analytics data may be retained indefinitely as it cannot be used to identify any individual.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised in accordance with our data disposal procedures. If you would like to request early deletion of your data, please refer to Section 7 on your privacy rights.

7. Your Privacy Rights

liki55 respects your rights in relation to the personal data we hold about you. Regardless of your location in Bangladesh, you have the following rights, which you may exercise at any time by contacting our support team:

• Right of access: You have the right to request a copy of the personal data liki55 holds about you, along with information about how it is being used. We will respond to access requests within 30 days of receipt.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details directly through your account profile settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Please note that certain data must be retained to comply with legal obligations and cannot be deleted on request alone.
• Right to restriction of processing: You may ask liki55 to restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or have objected to processing pending a determination of our legitimate interests.
• Right to data portability: Where processing is based on consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where liki55 relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to the processing of your personal data where liki55 relies on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the rights listed above, please contact our Data Support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and resolve it within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly.

8. Data Security

liki55 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following safeguards:

• SSL/TLS encryption: All data transmitted between your browser or device and the liki55 platform is encrypted using current SSL/TLS standards, preventing interception by third parties.
• Password hashing: Account passwords are stored as one-way cryptographic hashes. liki55 does not store plain-text passwords and cannot retrieve your password — only reset it.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their role, and access is logged and audited regularly.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts. Internal systems that hold sensitive personal data are protected by multi-factor authentication as a mandatory control.
• Regular security assessments: liki55 conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in its technical infrastructure.
• Data breach response: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, liki55 will notify affected users within 72 hours of becoming aware of the breach, providing details of what happened, what data was involved, and the steps being taken to address the situation.

While liki55 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You also play an important role in protecting your account — please use a strong, unique password for liki55 and do not share your credentials with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].

9. Third-Party Services

The liki55 platform integrates with a number of third-party services to deliver its full range of features. While we take care to partner only with reputable providers, liki55 is not responsible for the privacy practices of third-party services outside of our direct control.

9.1 Game Providers

Casino games on liki55 are supplied by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play games from these providers, certain session and gameplay data may be transmitted to their servers to operate the game software and ensure fair outcomes. These studios operate under their own data protection policies and are bound by contractual obligations with liki55 regarding the handling of player data.

9.2 Payment Service Providers

Transactions on liki55 are processed via third-party payment gateways. When you initiate a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank or card provider, you will be interacting with that provider's own platform and privacy policy for the purposes of that specific transaction. liki55 does not receive or store your full mobile wallet PIN or card number.

9.3 External Links

The liki55 platform does not contain links to external third-party websites for commercial or informational purposes. All navigation within liki55 remains within the liki55.net domain. If you reach a third-party website through an external reference, liki55 accepts no responsibility for the content or privacy practices of that external site.

10. Policy Updates and Contact

liki55 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users via email or through a prominent notice on the liki55 platform prior to the changes taking effect. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of the liki55 platform after any update to this policy constitutes your acknowledgment of the revised terms. If you do not agree with any update, you should cease using the platform and may request account closure as described in our Terms & Conditions.

Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the way liki55 handles your personal data, please contact us using the details below:

• Email: [email protected]
• Subject line for privacy requests: "Privacy Rights Request" or "Data Enquiry"
• Live chat: Available 24/7 via the liki55 platform — English and Bengali agents available
• Response time: Within 24 hours via email; 2–5 minutes via live chat (Bangladesh Standard Time, UTC+6)

For responsible gaming concerns — including self-exclusion, deposit limits, and problem gambling support — please visit our dedicated Responsible Gaming page or reach out to our support team directly.